Opening Hours

Chiswick

020 8995 9813
Mon - Sat: 8am - 5pm

Hammersmith

020 8741 2581
Mon - Fri: 8am - 5pm
Sat: 10am - 5pm
Christmas Opening Hours holly
Chiswick
Hammersmith
 info@TopHatCleaners.co.uk
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Removing Stains

In many cases, we will spot-treat stains prior to cleaning, using a mix of chemicals specific to the type of stain. This makes for far more effective removal - but attempting to treat a stain with the wrong thing can make things far worse. Below are some common mistakes people make - if in doubt, always ask a professional: we can give free advice over the phone or by email

  • DO NOT try to remove stains with water. It will set any stains containing protein, such as blood, milk or egg.
  • DO NOT try to remove grease-based stains, such as meat fat, mayonnaise or candle wax, dry cleaning is the best option.
  • DO NOT use soap to remove stains. Again soap will set stains containing tannins such as tea or coffee, some berries, felt-tip pen, ink and fizzy drinks. White wine can be applied to red wine stains, but must be done immediately after the wine has been spilt.

Clothes Care Symbols

Below is a brief guide to some of the symbols you may see on your clothing to help you understand what sort of care your garments need - don't worry if you don't know exactly what each symbol means when you bring your clothes in, as our trained staff will know exactly what to do!

Temperature of wash
Temperature of wash - normal, 30, 40, 50, 60, 70, 95
Type of wash
Type of wash - Machine wash, delicate wash, do not wash, handwash only
Bleach information
Bleach instructions - can bleach, chlorine bleach, non-chlorine bleach, do not bleach
Tumble drying instructions
Tumble Drying instructions - normal, cool, warm, hot, no heat, permanent press, gentle, do not tumble dry
Drying instructions
Drying instructions - do not dry, drip dry, dry flat, dry in shade, do not wring
Ironing instructions
Ironing instructions - with steam only, cool iron (110C), warm iron (150C), hot iron (200C), do not steam, do not iron
Dry cleaning instructions Drycleaning instructions - new european
Dry Cleaning instructions & new European Dry Cleaning symbols - all these symbols give specific information about the types of chemicals, temperatures, spin speeds etc that a dry cleaner should use for the garment. All you really need to know is they mean "dry clean" - bring them to us, and our staff will understand what all the different symbols mean and clean your garments accordingly!
Do not dry clean
Do not Dry Clean - garments with this symbol should not be dry-cleaned. However, we can assess what is the best alternative cleaning method for each garment.